Help & Support
Effective Date: June 02, 2026
1. How to Rent Equipment
Browse and Search
Visit our website to explore our collection of cameras, lenses, lighting equipment, audio gear, gimbals, drones, and filmmaking accessories.
Select a Product
Click on the product you're interested in to view its specifications, features, rental pricing, and availability.
Book Your Rental
Choose your rental dates and submit your booking request. Our team will review the request and confirm availability. You may also contact us directly via phone, WhatsApp, or email for assistance.
2. Important Information
Rental Availability
Equipment rentals are available for individual creators, photographers, videographers, filmmakers, production houses, businesses, agencies, students, and corporate clients.
Pickup and Return
Customers may collect and return equipment at the agreed date and time. Rental periods are calculated on a 24-hour basis from the time of pickup.
Delivery
Delivery and pickup services may be available for selected locations, corporate clients, productions, and bulk rental orders. Please contact us to check availability.
3. Documents Required for Rental
To complete your rental booking, you may be required to provide:
-
Aadhaar Card
-
Driving License, Passport, or other Government-issued ID
-
Address Proof
-
Work Profile or Portfolio (Instagram, YouTube, Behance, Website, etc.)
-
Business Details (if applicable)
-
Security Deposit (for selected equipment)
Additional verification may be required depending on the rental value.
4. Frequently Asked Questions (FAQs)
What documents are needed to rent equipment?
You may need a valid government-issued ID, address proof, work profile, and a refundable security deposit depending on the equipment being rented.
How long can I rent equipment?
You can rent equipment for a day, multiple days, weeks, or longer periods based on your project requirements and equipment availability.
What happens if equipment is damaged during the rental?
Please notify us immediately. Repair or replacement charges may apply depending on the nature and extent of the damage.
Can I extend my rental period?
Yes. Rental extensions are possible if the equipment has not already been reserved by another customer. Contact us as early as possible to request an extension.
How do I return the equipment?
Equipment must be returned at the agreed location and time in the same condition as it was provided.
What happens if I return equipment late?
Late returns may incur additional rental charges. Please inform us immediately if you anticipate a delay.
Is there a minimum rental period?
Most equipment is available with a minimum rental period of one day. Certain products may have specific rental requirements.
What payment methods do you accept?
We accept UPI, bank transfers, credit cards, debit cards, net banking, and other approved payment methods.
Can I cancel my rental?
Yes. Cancellation requests may be subject to charges depending on the cancellation timing. Please refer to our Rental Agreement for complete details.
How can I check my booking status?
You may contact our team directly through phone, WhatsApp, or email for booking updates and rental assistance.
5. Technical Support
Equipment Troubleshooting
If you experience issues with rented equipment:
Check the User Guide
Review the product manual or operating instructions for troubleshooting guidance.
Contact Support
If the issue persists, contact our support team immediately for assistance.
Phone: +91 88858 12393
Email: srcinerentals@gmail.com
6. Equipment Care Guidelines
Handle Equipment Carefully
Use all equipment responsibly and follow recommended operating procedures.
Keep Equipment Clean
Protect equipment from dust, moisture, liquids, and extreme temperatures.
Safe Storage
Store equipment securely in its supplied carrying case when not in use.
7. If Equipment Malfunctions
Stop Using the Equipment
Discontinue use immediately to prevent further damage.
Contact SR Cine Rentals
Notify our support team as soon as possible. Depending on the situation, we may provide technical guidance, a replacement unit, or arrange repairs.
9. Feedback & Suggestions
We value your feedback and continuously strive to improve our services.
Phone: +91 88858 12393
Email: srcinerentals@gmail.com
10. Partnerships & Collaborations
SR Cine Rentals welcomes partnerships with filmmakers, production houses, agencies, studios, educational institutions, brands, and creative professionals.
For partnership inquiries, please contact:
Email: srcinerentals@gmail.com
Thank you for choosing SR Cine Rentals.
We are committed to providing reliable, professional, and affordable camera and filmmaking equipment rentals to support your creative projects.